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Articles and action plans

Learn more about different types of software available through Help to Grow: Digital, how to identify what your business needs, and use our step-by-step guide to embrace new ways of working.

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Articles & action plans

The benefits of going digital for your business

A man holding a tablet outside in a garden centre

Reading time: 3:26

Digital ways of working can lead to unexpected rewards for your business, including saving time and money and giving you the best chance to compete and grow.

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Introduction to CRM software

A gentleman using his headphones for a video call on his laptop in a coffee shop

Reading time: 2:01

Customer Relationship Management (CRM) software helps you manage your communications with your customers. We explain the main features and benefits.

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Introduction to eCommerce software

Reading time: 2:14

eCommerce software enables you to promote your brand by selling direct from your website. Find out more about the benefits of managing your sales and inventory in real time.

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Cyber security for your business

Basic security measures are essential to protecting your organisation

Reading time: 5:46

Robust cyber security helps individuals and organisations reduce the risk of cyber-attack. Find out how to protect your devices, the services that you use, and data from unauthorised access, theft or damage.

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Introduction to Digital Accounting software

A woman sitting at her desk, using a laptop

Reading time: 2:17

Digital Accounting software helps you stay on top of your business finances by making it easier to record, store and analyse your data. Find out how accounting software could help your business.

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6 steps to choosing software

Co-workers sitting around a conference room table, watching a TV screen

Digital technologies can help your business grow. Our 6 steps will steer you through the buying process, so you can make the right choice.

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Step 1: Set objectives for new software

Person on a laptop, with various digital icons in the foreground that represent business activities digitally, such as a shopping trolley, a delivery van, email icon and a person speaking.

Reading time: 3:01

Before you think about which software to buy, you need to know what problems you want it to solve. Work out why you’re buying it and what you want it to achieve.

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Step 2: Write your requirements list

5 people seated in a waiting area using their phones, a tablet and laptop, with one reading a newspaper

Reading time: 1:37

Download our checklist to help you draw up a list of the features you need software to have. This will help you compare products and choose the right one for you.

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Step 3: Calculate your software budget

A person using a calculator and their laptop simultaneously

Reading time: 2:28

Download our 2 checklists to help you understand the potential financial benefits and savings, plus the financial costs, you need to consider before buying software.

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Step 4: Buy software with confidence

Test all new software before introducing it to your team

Reading time: 3:52

Once you know what you can spend on new software, it’s time to talk to suppliers, get quotes and trial some products. Find out the questions to ask and what to watch out for.

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Step 5: Make new software work for your team

Business meeting between six people around a boardroom table

Reading time: 1:52

There are lots of potential challenges when introducing new technology into your business. Download our checklist for tips to help ensure that getting buy-in from your team isn’t one of them.

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Step 6: Get your money’s worth

A man conducts a presentation on a projector to an audience, showing a bar chart with numbers

Reading time: 2:26

With your new software in place, it’s time to review whether it’s achieving everything you wanted it to, or whether it needs improvements. Here’s how to do it.

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How to compare products

A man, deep in thought, in front of his laptop

Reading time: 3:52

Having the right software in place is important when it comes to helping your company grow. Here, we explore how you can compare products and choose what’s right for your business.

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Would Digital Accounting suit my business?

A woman working on her laptop with her small dog sitting on her knee.

Reading time: 2:09

Digital Accounting software can streamline tasks and help you stay on top of your business’ finances, reducing the need for many manual processes. Take a closer look at what this software offers.

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Would CRM suit my business?

A man dressed in an apron holding a tablet in a food stockroom

Reading time: 2:12

Take a deeper look at the main features of Customer Relationship Management (CRM) software. Benefits range from workflow and reporting automation to a 360-degree view of your customers’ activity.

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How to recognise your business needs

A woman holding a tablet and making notes on paper in the backroom of a textiles business

Reading time: 1:59

Identifying your business needs is key to understanding how to help it grow. Download and complete our Business Health Check to find out what shape your business is in.

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Would eCommerce suit my business?

Person using a laptop while packaging an order to send to a customer

Reading time: 2:37

eCommerce software offers more than the ability to sell from your website. Find out more about its features, including an overview of your sales operation and help to create a shopping experience unique to your brand.

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What is the Cloud?

A woman using a mobile phone outdoors, surrounded by computer-generated 'likes' and hearts'

Reading time: 2:45

If you’re thinking about adopting software for your business, you might want to consider choosing something that’s Cloud-based. But what is the Cloud and, more importantly, is it right for you?

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What is a Server?

Woman working on a server to make sure it is configured for the needs of the business

Reading time: 2:50

If you’re looking to adopt software for your business and want more control over your data and security, a Server might be for you. What are Servers, though, and how do they work?

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Digital rollout: to 1 person or a small team

Two people sitting around a laptop in an informal setting

Reading time: 3:51

Find out how to achieve a digital rollout of new software to a specialised team, and how this can affect the other departments in your business. Download and complete our action plan to help you take it one step at a time.

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Digital rollout: to a single team

Reading time: 3:51

Find out how to achieve a digital rollout of new software to a specialised team, and how this can affect the other departments in your business. Download and complete our action plan to help you take it one step at a time.

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Digital rollout: to several teams

A woman points at her laptop while a man watches on

Reading time: 3:35

Explore how to introduce new software to several departments across your business. Download and complete our action plan to help you manage a smooth digital rollout.

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Digital rollout: to all teams

Two people sitting in front of a desktop computer with three more huddled around

Reading time: 3:31

Find out how to introduce new software that will affect all teams in your business. Download and complete our action plan to help you achieve a smooth digital rollout.

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What type of software training is right for your business?

When it comes to software training, it’s important to understand your options before choosing the right one for your business

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Using CRM to build customer loyalty

Reading time: 3:52

Find out how CRM software can support building and maintaining customer loyalty by helping you offer a first-class shopping experience.

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Off-the-shelf vs bespoke software

Reading time: 3:24

How do you know whether bespoke or off-the-shelf software is best for your business? Find out the pros and cons of each, and how to make the best choice.

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Using eCommerce software for promotions

Reading time: 2:42

eCommerce software can help you create and manage online promotions for your business. Find out how this can increase your sales and brand awareness.

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