More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Gold-Vision Service Professional - Cloud

Gold-Vision Service Professional embeds our "Simple by Design" ethos within a highly intelligent system. Your service team can manage customer queries efficiently with all the tools needed for the job within a 360° customer view, as well as manage team performance with excellent reporting tools. This package also gives you access to our full B2B CRM suite, including modules such as sales, marketing, and projects.

Gold-Vision lets you keep on top of customer issues with our powerful helpdesk and project management solutions, ideal for teams working in-office or remotely. The system comes ready to integrate with key business tools such as website forms, LiveChat or a customer portal. The standard embedded workflow and alerting reduces user effort and increases the efficiency and quality of customer communication.

Our Dashboards & Reporting tool empowers your customer service teams with real-time, accurate insights. With the option to setup unlimited dashboards, using an endless list of widgets, teams can create visual reports, track live progress, set targets and see lists of support tickets.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

Key features

Offer Management

Communications Management

Service Analysis

Notification and Alert Management

Product Management

Workflow Management & Process Automation

Install Base Management

Asset Management

Service Level Agreement (SLA) Management

Contract Management

Assignment Management

Comms Preferences

Event Management

Territory Management

Quote Management

Correspondence Management

Document Management

Document Templates

Contract Management

Order Management

Personalisation

Next Best Action (X-Sell / Upsell)

Assignment Management
Skills Management
Contract Management
Service Level Agreement (SLA) Management
Asset Management
Install Base Management
Customer Portal & Self-Service
Document Templates
Correspondence Management
Workflow Management & Process Automation
Product Management
Notification and Alert Management
Service Analysis
Deployment & supported platforms

Gold-Vision Service Professional - Cloud

Vendor Cloud/SaaS - multi-tenant (public)

Supported browser - Edge

Supported browser - Chrome

Supported browser - Safari

Supported browser - Firefox

Server-based / private cloud - Windows

Mobile - Android

Mobile - iOS-iPhone

Compatibility

Gold-Vision Service Professional - Cloud

Permission based RESTful API available to customers with 10+ users.

We have an Accounting Integration Framework to accelerate integrations with ERP / Accounting solutions.

Our DataBridge tool interacts with our API to speed up the implementation of custom integrations.

SSO (Single Sign On) available across the product range, and can be integrated with your Azure AD login - assists user integration experience.
Product support

Gold-Vision Service Professional - Cloud

Email

Phone support

Chat

Web form

Social media

FAQs

Knowledge base

Training

Gold-Vision Service Professional - Cloud

In-person

Live online

Webinars

Documentation

Videos

Pricing

Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

Minimum contract term

12 months

Payment term

Per month, per user

Minimum number of licences

5

Free trial

Yes, 1 month

Price (excl. VAT)

From £45.00, Per month for 1 user

Contract discount

None

Additional supplier discounts

These are offered by the software provider.

Per number of licences

25 to 49 users £2.50 off per user
50 to 99 users £5.00 off per user
100 to 250 users £10.00 off per user
What’s included
Account manager for specified duration:

£12.00 Months

Data storage volume 10 users plus (per user)

£0.20 GB

Disk (file) storage volume up to 10 users (per instance)

£10.00 GB

Disk (file) storage volume 10 users plus (per user)

£1.00 GB

Data storage volume up to 10 users (per instance)

£2.00 GB

Per active contacts (marketing)

Unlimited

Per number of customers or other type of data record - (e.g invoice)

Unlimited

Per globalisation options (Relates to multiple languages / currencies / regional product variants)

Multi-currency Multi-language Multi-cultural (time, date, numeric formats)

Per enhanced security and auditing options

Unlimited

Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms

Unlimited fields / pages

Per included number of emails (per month)

General e-mail unlimited via O365/Gmail. Marketing e-mails - additional options available

Per number of updates

Unlimited

Per number of API calls

10+ Users: Based on customer  Fair Usage Requirements 

Enhanced support and services

Various Service Packs available

Per sales bills

Unlimited

Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

  • 1 Day Start Up Pack :
    £850.00 one off
    Mandatory
  • 2 Day Start Up Pack:
    £1,650.00 one off
    Optional
  • 3 Day Start Up Pack:
    £2,450.00 one off
    Optional
  • 4 Day Start Up Pack:
    £3,250.00 one off
    Optional
  • 5,000 Email Credit Pack Upgrade :
    £75.00 monthly
    Optional
  • 10,000 Email Credit Pack Upgrade :
    £125.00 monthly
    Optional
  • 20,000 Email Credit Pack Upgrade :
    £200.00 monthly
    Optional