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More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Deskpro Team

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Deskpro Team is a helpdesk product that allows SMEs to more efficiently manage customer service communication and customer relationships. Deskpro supports multiple communication channels allowing support tickets to be created via email, contact form, phone call and live chat. Deskpro has an intuitive Admin interface to easily build rules, which make managing communication as easy as possible, without the need for additional IT resources, making it a great solution for SMEs. The Deskpro product also includes a fully-integrated CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for users. Deskpro Team offers a robust and full featured helpdesk solution at a competitive price point.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

• Key features:

  Document Templates

  Correspondence Management

  Assignment Management

  Skills Management

  Service Level Agreement (SLA) Management

  Customer Portal & Self-Service

  Workflow Management & Process Automation

  Product Management

  Notification and Alert Management

  Workforce Management

  Service Analysis

  Personalisation

  Survey Management

  multi-language support, ; Reports & Metrics, ; Agent productivity features (Snippets & Macros), multi-brand
• Deployment & supported platforms:

  Deskpro Team

  Vendor Cloud/SaaS - multi-tenant (public)

  Supported browser - Edge

  Supported browser - Chrome

  Supported browser - Safari

  Supported browser - Firefox

  Mobile - Android

  Mobile - iOS-iPhone

• Compatibility:

  Deskpro Team

  Deskpro's software has a full REST API available and is listed on Zapier, giving customers the ability to seamlessly connect with 1000+ apps; integrate your full app suite into your Deskpro helpdesk with ease.
• Product support:

  Deskpro Team

  Email

  Phone support

  Chat

  Web form

  Forum

  FAQs

  Knowledge base

• Training:

  Deskpro Team

  In-person

  Live online

  Webinars

  Documentation

  Videos

Pricing

Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

• Minimum contract term:

  1 month

• Payment term:

  Per month, per user

• Minimum number of licences:

  3

• Free trial:

  Yes, 14 days

• Price (excl. VAT):

  From £29.00, Per month for 1 user

• Contract discount:

  None

Additional supplier discounts

These are offered by the software provider.

Per length of contract

What’s included

• Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms:

  Up to 3 brands included

• Enhanced support and services:

  Email & Live Chat Support Monday – Friday 9am-6pm

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Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

• Implementation:
  £190.00 per hour
  Optional
• Training:
  £435.00 per 3 hours
  Optional
• Agent Certification:
  £145.00 per exam
  Optional
• Set- up and onboarding :
  £1,815.00 one off
  Optional