More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Deskpro Team is a helpdesk product that allows SMEs to more efficiently manage customer service communication and customer relationships. Deskpro supports multiple communication channels allowing support tickets to be created via email, contact form, phone call and live chat. Deskpro has an intuitive Admin interface to easily build rules, which make managing communication as easy as possible, without the need for additional IT resources, making it a great solution for SMEs. The Deskpro product also includes a fully-integrated CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for users. Deskpro Team offers a robust and full featured helpdesk solution at a competitive price point.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

Key features

Document Templates

Correspondence Management

Assignment Management

Skills Management

Service Level Agreement (SLA) Management

Customer Portal & Self-Service

Workflow Management & Process Automation

Product Management

Notification and Alert Management

Workforce Management

Service Analysis

Personalisation

Survey Management

multi-language support, Reports & Metrics, Agent productivity features (Snippets & Macros), multi-brand
Deployment & supported platforms

Deskpro Team - On-premise

Supported browser - Edge

Supported browser - Chrome

Supported browser - Safari

Supported browser - Firefox

Server-based / private cloud - Windows

Server-based / private cloud - Linux

Server-based / private cloud - Unix

Mobile - Android

Mobile - iOS-iPhone

Compatibility

Deskpro Team - On-premise

Deskpro's software has a full REST API available and is listed on Zapier, giving customers the ability to seamlessly connect with 1000+ apps; integrate your full app suite into your Deskpro helpdesk with ease.
Product support

Deskpro Team - On-premise

Knowledge base

Email

Phone support

Chat

Web form

Forum

FAQs

Training

Deskpro Team - On-premise

In-person

Live online

Webinars

Documentation

Videos

Pricing

Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

Minimum contract term

1 month

Payment term

Per month, per user

Minimum number of licences

10

Free trial

Yes, 14 days

Price (excl. VAT)

From £24.00, Per month for 1 user

Contract discount

None

Additional supplier discounts

These are offered by the software provider.

Per length of contract

Contract Description 3 year upfront payment
Discount 3-year at 15% off
What’s included
Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms

Up to 3 brands included

Enhanced support and services

Email & Live Chat Support Monday – Friday 9am-6pm

Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

  • Submit CIS returns:
    £0.00 one off
    Optional
  • Implementation:
    £190.00 per hour
    Optional
  • Training:
    £435.00 per 3 hours
    Optional
  • Agent Certification:
    £145.00 per exam
    Optional
  • Set- up and onboarding :
    £1,815.00 one off
    Optional