More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Deskpro Enterprise - On-premise

Deskpro Enterprise is a helpdesk product that allows businesses to more efficiently manage their customer service communication and customer relationships. Deskpro supports multiple channels allowing help tickets to be created via email, contact form, phone call and live chat. Deskpro has an intuitive Admin interface with easily built rules which make managing communication as easy as possible, without the need for additional IT resources, making it a great solution for SMEs. The Deskpro product also includes a fully-integrated CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for users. Deskpro Enterprise offers 24/7 premium support, unlimited branded Help Centres and many extra features to provide a substantial software solution.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

Key features

Document Templates

Correspondence Management

Assignment Management

Skills Management

Service Level Agreement (SLA) Management

Customer Portal & Self-Service

Workflow Management & Process Automation

Product Management

Notification and Alert Management

Workforce Management

Service Analysis


Survey Management

multi-language support, Reports & Metrics, Agent productivity features (Snippets & Macros), multi-brand
Deployment & supported platforms

Deskpro Enterprise - On-premise

Supported browser - Edge

Supported browser - Chrome

Supported browser - Safari

Supported browser - Firefox

Server-based / private cloud - Windows

Server-based / private cloud - Linux

Server-based / private cloud - Unix

Mobile - Android

Mobile - iOS-iPhone


Deskpro Enterprise - On-premise

Deskpro's software has a full REST API available and is listed on Zapier, giving customers the ability to seamlessly connect with 1000+ apps; integrate your full app suite into your Deskpro helpdesk with ease.
Product support

Deskpro Enterprise - On-premise


Phone support


Web form



Knowledge base


Deskpro Enterprise - On-premise




Live online



Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

Minimum contract term

12 months

Payment term

Per month, per user

Minimum number of licences


Free trial

Yes, 14 days

Price (excl. VAT)

From £79.00, Per month for 1 user

Contract discount


Additional supplier discounts

These are offered by the software provider.

Per length of contract

Contract Description 3 year upfront payment
Discount 3-year at 15% off
What’s included
Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms

Unlimited branded help centres

Enhanced support and services

Email, Chat & Phone Support 24/7 

Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

  • Submit CIS returns:
    £0.00 one off
  • Implementation:
    £190.00 per hour
  • Training:
    £435.00 per 3 hours