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More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Deskpro Enterprise - On-premise

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Deskpro Enterprise is a helpdesk product that allows businesses to more efficiently manage their customer service communication and customer relationships. Deskpro supports multiple channels allowing help tickets to be created via email, contact form, phone call and live chat. Deskpro has an intuitive Admin interface with easily built rules which make managing communication as easy as possible, without the need for additional IT resources, making it a great solution for SMEs. The Deskpro product also includes a fully-integrated CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for users. Deskpro Enterprise offers 24/7 premium support, unlimited branded Help Centres and many extra features to provide a substantial software solution.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

• Key features:

  Document Templates

  Correspondence Management

  Assignment Management

  Skills Management

  Service Level Agreement (SLA) Management

  Customer Portal & Self-Service

  Workflow Management & Process Automation

  Product Management

  Notification and Alert Management

  Workforce Management

  Service Analysis

  Personalisation

  Survey Management

  multi-language support, Reports & Metrics, Agent productivity features (Snippets & Macros), multi-brand
• Deployment & supported platforms:

  Deskpro Enterprise - On-premise

  Supported browser - Edge

  Supported browser - Chrome

  Supported browser - Safari

  Supported browser - Firefox

  Server-based / private cloud - Windows

  Server-based / private cloud - Linux

  Server-based / private cloud - Unix

  Mobile - Android

  Mobile - iOS-iPhone

• Compatibility:

  Deskpro Enterprise - On-premise

  Deskpro's software has a full REST API available and is listed on Zapier, giving customers the ability to seamlessly connect with 1000+ apps; integrate your full app suite into your Deskpro helpdesk with ease.
• Product support:

  Deskpro Enterprise - On-premise

  Email

  Phone support

  Chat

  Web form

  Forum

  FAQs

  Knowledge base

• Training:

  Deskpro Enterprise - On-premise

  Documentation

  Videos

  In-person

  Live online

  Webinars

Pricing

Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

• Minimum contract term:

  12 months

• Payment term:

  Per month, per user

• Minimum number of licences:

  25

• Free trial:

  Yes, 14 days

• Price (excl. VAT):

  From £79.00, Per month for 1 user

• Contract discount:

  None

Additional supplier discounts

These are offered by the software provider.

Per length of contract

What’s included

• Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms:

  Unlimited branded help centres

• Enhanced support and services:

  Email, Chat & Phone Support 24/7

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Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

• Submit CIS returns:
  £0.00 one off
  Optional
• Implementation:
  £190.00 per hour
  Optional
• Training:
  £435.00 per 3 hours
  Optional