More about this software
View a breakdown of what your selected software includes and any additional services available from the supplier.
Deskpro is a helpdesk product allowing SMEs to more efficiently manage their customer service communication. Deskpro supports multiple channels allowing help tickets to be created via email, contact form, phone call and live chat. Deskpro has an easy to use Admin interface to easily build rules making managing communication as easy as possible, without the need for IT resources, making it a great solution for SMEs. The Deskpro product also includes a CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for their users.
Features, support & compatibility
This section explains key features, compatibility and the support that’s included as standard.
- Key features
Service Level Agreement (SLA) Management
Customer Portal & Self-Service
Workflow Management & Process Automation
Notification and Alert Management
Survey Managementmulti-language support, Reports & Metrics, Agent productivity features (Snippets & Macros), multi-brand
- Deployment & supported platforms
Supported browser - Firefox
Vendor Cloud/SaaS - multi-tenant (public)
Supported browser - Edge
Supported browser - Chrome
Supported browser - Safari
Mobile - Android
Mobile - iOS-iPhone
Deskpro ProfessionalDeskpro has a full REST API available and is also listed on Zapier, giving customers the ability to connect with 1000+ apps.
- Product support
Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.
- Minimum contract term
- Payment term
Per month, per user
- Minimum number of licences
- Free trial
Yes, 14 days
- Price (excl. VAT)
From £59.00, Per month for 1 user
- Contract discount
Additional supplier discounts
These are offered by the software provider.
Per length of contract
- Contract Description Annual upfront payment
- Discount Annual at 16% off
- Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms
£10.00 Branded help centres
- Enhanced support and services
Email support 24/5. Phone and Chat support Monday-Friday 9am-6pm
These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.
Implementation:£190.00 per hourOptional
Training:£435.00 per 3 hoursOptional
Agent Certification:£145.00 per examOptional
Set- up and onboarding :£1,815.00 one offOptional