More about this software
View a breakdown of what your selected software includes and any additional services available from the supplier.
Deskpro Enterprise is a helpdesk product that allows businesses to more efficiently manage their customer service communication and customer relationships. Deskpro supports multiple channels allowing help tickets to be created via email, contact form, phone call and live chat. Deskpro has an intuitive Admin interface with easily built rules which make managing communication as easy as possible, without the need for additional IT resources, making it a great solution for SMEs. The Deskpro product also includes a fully-integrated CRM for managing customers, Tasks for project management and a fully customisable Help Centre portal to provide content for users. Deskpro Enterprise offers 24/7 premium support, unlimited branded Help Centres and many extra features to provide a substantial software solution.
Features, support & compatibility
This section explains key features, compatibility and the support that’s included as standard.
- Key features
Service Level Agreement (SLA) Management
Customer Portal & Self-Service
Workflow Management & Process Automation
Notification and Alert Management
Survey Managementmulti-language support,
Reports & Metrics,
Agent productivity features (Snippets & Macros), Unlimited multi-brand
Choice of 16 Data Centre Locations (cloud-hosting only),
- Deployment & supported platforms
Vendor Cloud/SaaS - multi-tenant (public)
Supported browser - Edge
Supported browser - Chrome
Supported browser - Safari
Supported browser - Firefox
Mobile - Android
Mobile - iOS-iPhone
Deskpro EnterpriseDeskpro's software has a full REST API available and is listed on Zapier, giving customers the ability to seamlessly connect with 1000+ apps; integrate your full app suite into your Deskpro helpdesk with ease.
- Product support
Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.
- Minimum contract term
- Payment term
Per month, per user
- Minimum number of licences
- Free trial
Yes, 14 days
- Price (excl. VAT)
From £79.00, Per month for 1 user
- Contract discount
Additional supplier discounts
These are offered by the software provider.
Per length of contract
- Contract Description 3 year upfront payment
- Discount 3-year at 15% off
- Per customisation options Relates to ability to create custom objects or extend the database/fields for standard objects incl. Branded comms
Unlimited branded help centres
- Enhanced support and services
Email, Chat & Phone Support 24/7
These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.
Implementation:£190.00 per hourOptional
Training:£435.00 per 3 hoursOptional