More about this software

View a breakdown of what your selected software includes and any additional services available from the supplier.

Comgem Professional simplifies the selling to businesses online and gives you tools you need to streamline your order fulfilment processes.

It incorporates the everything you need to effectively sell to your business customers, with a professional ecommerce website that adapts for mobile, tablet and desktop. As well as expand your reach to end-consumers if you wish with our flexible ecommerce permissions. In addition to managing the fulfilment of your orders via a single online solution.

With Comgem Professional your customers can benefit from a streamlined online ordering process, and self-serve tools to help them manage their account with you. You can manage your order fulfilment process and ensure every on and offline order is delivered on time and in full. It also provides you with the ability to personalise your customer experiences, with tailored permissions, catalogue access, customer pricing and branded customer portals to create an additional wow-factor with your key customer accounts.

Comgem Professional is bundled with a comprehensive product management system that allows you to effectively merchandise your products online. With support for multiple product images, descriptions, features, media content and specifications. You can also highlight key selling points on individual products with image-based overlays and upsell with cross sells. Comgem also provides support for product variations and options such as colour and sizes and you can define product-based filters to make it easier for your customers to find what they are looking for online.

Helping your customers find the products they want to buy is at the core of Comgem Professional. It features a flexible search function, including search filters and suggestions as your customer types. Customers can also search within specific categories.

At the heart of Comgem Professional is our flexible pricing module, which can cater for even the most complex pricing set ups. Including hierarchical pricing structures, cost matrix pricing based on cost thresholds and quantity break pricing. In addition to support for site wide pricing, you can set pricing on a per segment and customer basis. You can also define pricing rules-based margin and mark up and RRP fluctuations, ensuring you maintain your profits irrespective of pricing fluctuations. Comgem Professional integrate with your suppliers which means your customer pricing automatically updates as your pricing changes. You can also manage customer traffic light pricing – with items in their green, amber or red list.

Comgem Professional gives you complete flexibility over what your customers can and cannot do online, thanks to our ecommerce permissions management. With Comgem Professional you can define your default ecommerce permissions for browsing users, account customers and non-account customers, as well as apply more advanced permission sets to individual customers with more advanced ecommerce requirements, such as authorisation workflows, budgets, and catalogue restrictions. Without the need of a developer, you can change how your ecommerce website works in a few clicks of a mouse. You can define your permissions on an account and contact level

Comgem Professional also provides you with flexibility over how you take payment with options for both pay on account and pay by card.

In addition to all of the ecommerce tools needed to facilitate trading within your b2b customers, Comgem Professional incorporates an email marketing suite, drag and drop content management system where you can create unlimited web and landing pages and allows you to manage your stock, back-to-back ordering and invoice generation. All from a single login. So you can save time and save money of managing multiple solutions.

Comgem Professional also includes our email marketing platform, so you have all of the tools you need to generate awareness, sell more and streamline your operations.

In addition to a comprehensive suite of ecommerce features, Comgem Professional includes hosting, support and upgrades as part of your monthly cost. Our customers play and important role in guiding our development roadmap, and we are continually developing new features based on the feedback of our customers.

You’ll also benefit from unlimited products, an SSL and UK support. All customers have a complimentary 30-minute onboarding consultation where our ecommerce experts will help guide you and we offer a range of optional ecommerce services to get you off to the very best start.

If you are looking to save time, sell more and optimise your ordering processes, Comgem Professional is the flexible ecommerce platform designed for the business that wants to achieve more.

Features, support & compatibility

This section explains key features, compatibility and the support that’s included as standard.

Key features

Pricing Rule Management

Discount Management

Coupon Management

Order Orchestration

Inventory Management

Supply Chain & Distribution Integration

Commerce Analytics

Product Analytics

Personalisation

Digital Marketing

Loyalty Management

Product Search

Product Comparison

Product Recommendation

Order History Management

Return Materials Authorisation (RMA) Management

Customer Review Management

Transactional Configure, Price, Quote (CPQ)

Free SSL
Hosting included
Unlimited products
Product management system
Product filters
Product options
Brand management
Category management
Product rotators
Product upsells
Recently viewed products
Product import
Drag and drop layout manager
Manage promo codes
Customisable auto responders
CRM
Multiple delivery address
Customer permissions
Customer price list
Gated access option
Manage offline orders
Abandonned baskets
Responsive layouts
Single page checkout
Payment gateway
Pay on account
Deployment & supported platforms

Comgem Professional

Vendor Cloud/SaaS - multi-tenant (public)

Supported browser - Edge

Supported browser - Chrome

Supported browser - Safari

Supported browser - Firefox

Compatibility

Comgem Professional

Marketplace
Integration with leading payment gateways including Opayo, Stripe and PayPal
API
Integration options with Xero, Sage50, and Sage200
Supplier integration options including pricing & availability and EDI ordering
Support for integrating with third party data providers
Product support

Comgem Professional

Email

Phone support

Chat

Web form

Forum

FAQs

Knowledge base

Training

Comgem Professional

Live online

Webinars

Documentation

Videos

Pricing

Here you can find details of what you’ll pay before the Help to Grow: Digital discount has been applied, how long you’ll pay this fee for, and if this product includes a free trial.

Minimum contract term

12 months

Payment term

Per month, fixed number of users

Minimum number of licences

5

Free trial

No

Price (excl. VAT)

From £500.00, Per month for 5 users

Contract discount

None

What’s included
Other software integration (e.g. ERP, CRM, outbound marketing)

Payment gateway integrations include Stripe, Opayo and Paypal Optional accounting integrations include Xero, Sage50 and Sage200 Sharing on Facebook, Twitter / LinkedIn Google Analytics integration Tawk.to integration Option to integrate with other third-party systems, data providers and suppliers (set up fees apply)

Level of support

Comgem support desk and online ticketing. Customers have access to guides and video walkthroughs

No. of products (e.g. unlimited)

Unlimited

Sales volume – per year

Unlimited

Additional costs

These are extra services the supplier may offer that are not discounted by Help to Grow: Digital. All costs exclude VAT.

  • Training
    from £150.00
    Optional
  • Design options
    from £495.00
    Optional
  • Customer development options
    from £495.00
    Optional
  • System integration
    from £995.00
    Optional
  • Assisted onboarding / set up
    from £495.00
    Optional
  • Content migration
    from £250.00
    Optional